What Are Managed Services in the IT Industry?

Managed Services Providers (MSPs) offer a wide range of technology services following a subscription model. This approach eliminates initial capital expenses and ensures immediate access to cutting-edge technology, cost-effectively.

Originally designed to help corporations outsource some of their operations to boost efficiency and cut costs, managed services are now accessible to small and medium-sized businesses.

But before we go any further, let’s first define it.

What are Managed Services?

Managed services describe the process of outsourcing certain functions (like back-office processes) to enable efficiency and optimise costs. As it gets harder for small businesses to access the expertise they need, things like managed helpdesk services and support services are quickly becoming the norm.

Whenever enterprises adopt this approach, they get an external dedicated team of experts assigned to handle specific tasks and a team leader who is accountable for the services rendered.

When you partner with an MSP, you essentially free up your staff and resources to focus on your primary operations and what’s really important–your business.

As this industry vertical evolves, Managed IT services have grown to offer services like cloud hosting, real-time monitoring, maintenance, and more. This approach helps organisations fill the skills and technology gaps while ensuring business continuity and regulatory compliance.

In this scenario, managed services don’t just help enhance operational efficiency through technology adoption but also control expenditure and mitigate risk.

What Kind of Services Does an MSP Provide?

MSPs today offer a wide array of services. However, it’s important to note that all service providers won’t provide the same kinds of services. Some might provide all the services listed below, while others might just offer a handful of services. Some might only offer business IT support.

Managed Data Analytics

Data is the underlying force that drives digitally transformed companies forward. Managed data analytics services help companies access business intelligence technologies, data management and analytics tools, and real-time monitoring services.

Managed Cloud Infrastructure

Cloud infrastructure management is widespread, especially in a post-pandemic world. Managed cloud infrastructure services providers help manage cloud computing protocols, operating systems, data storage, software, and more. Some even provide virtualisation services for apps.

Managed Communication Services

Managed communication services or managed unified communication services provide extensive communication capabilities for a monthly (or annual) fee. For example, a managed communication services provider may deploy communications infrastructure to enable instant messaging, VoIP (voice over internet protocol), and video. Some MSPs also provide third-party call centre services.

Managed Network Support

MSPs that provide managed network support usually manage the entire enterprise network. In this scenario, they’ll handle your LAN, WAPS (and other connections) and manage backup and storage options.

Managed Print Services

Managed print services blend both business and managed IT services. For example, the MSP will provide the technology, remotely assist with data and file infrastructure, and (sometimes) connect to external printing services. This type of service is suitable for companies with highly complex file management and printing needs.

Managed Cybersecurity

As data breaches become the norm, it’s now critical for companies to fortify their infrastructure. But not many boast the necessary resources and personnel to achieve it. Managed cybersecurity services help even the playing field by deploying robust security technologies that are supported by real-time monitoring, 

Managed Software-as-a-Service (SaaS)

While you can directly access SaaS options from a company, for example, Office 365 from Microsoft, it’s often cheaper to subscribe to through an MSP. This is because managed IT services providers often have special agreements with tech giants that enable cost savings (that trickle down to the customer).

Managed Support Services

As alluded to above, the most common service offered by MSPs is IT support services, which usually takes the form of helpdesk services. This approach provides businesses with real-time IT support without any of the HR or overhead expenses.

If your company has been digitally transformed, you’ll benefit from support services. It can also have a positive impact on your bottom line by boosting productivity and keeping costs down.

To learn more about managed services and how it can help your business, schedule a commitment-free consultation.