In an age where data is just as good as gold, robust IT support is critical to enhance operational efficiencies and avert potential data breaches and disruptions. But in a highly competitive marketplace, enterprises find it both difficult and costly to manage on their own, so it makes sense that many turn to managed IT services.
Today, IT managed services are at the heart of digitally transformed businesses. When companies partner with an established managed IT services provider, they get immediate access to cutting-edge technology and professional expertise (that’s often out of reach), cost-effectively.
What Is IT Managed Services?
IT managed services describes the practice of outsourcing secondary IT functions and processes to a third-party provider. This approach helps organisations concentrate on their primary tasks while drastically improving efficiencies and cutting costs.
For example, a Systems Administrator in Canberra commands an average salary of $85,000 per year (not including the costs of benefits like healthcare, paid time off, and more). But with IT managed services, companies can refocus their capital and other resources and concentrate on their core businesses.
Based on service level agreements, companies can focus on their customers without worrying about systems administration, helpdesk services, maintenance, network support, updates, upgrades, and security.
What Are the Key Benefits of Managed Support Services?
There are several direct, and indirect benefits to signing up with a managed IT services provider. In this post, we’ll explore the top four advantages of partnering with a managed IT services provider:
1. Access to Cutting-Edge Technology
When you sign up for business IT support, you avoid expenses related to hardware and software upgrades. With enterprise infrastructure deployed in a state-of-the-art data centre, you can rest assured that your data is safe, secure, and always available.
You won’t have to hire a team to assemble technology products, pay for training, and so on. A managed support services provider will be equipped with the right infrastructure to start the project immediately.
It’s the most effortless and cost-effective approach to staying up to date with the latest technology. IT support services also ensure that small and medium-sized businesses compete on par with corporate giants.
2. Enhanced Efficiency and Improved Proficiency
When your staff is free to focus on core business tasks, there’s an opportunity to boost productivity with lower downtimes and reduced lead times. Employees are also better placed to identify new opportunities and create new revenue streams.
With highly experienced IT professionals just a click or call away, you’ll avoid significant disruptions and ensure compliance and business continuity.
3. Lower Risks and Robust Security
Ensuring regulatory compliance, privacy, and IT security is getting more complicated by the second. In the current threat landscape, expertise and experience mean everything.
For example, your support services provider will boast significant knowledge and expertise to deploy robust security protocols and secure your infrastructure in real-time. You’ll also benefit from their wealth of experience securing similar enterprise IT infrastructure.
Your business IT support services provider will also secure your business with the latest security tools. For example, if you have a payment gateway operating on your system, they will help ensure compliance with Payment Card Industry Data Security Standards (PCI/DSS). They can also help with training exercises to mitigate the risk of human error.
4. Save Time and Money
When you partner with an established IT support services provider, you’ll have a clear idea about your IT spend (whether it’s on a monthly or yearly basis). This amount will be significantly lower than hiring an in-house support team, which comes with additional overheads like benefits, office space, training, and more.
With managed support services, you decide your contract terms and pay for only what you need. Furthermore, you avoid situations like the sudden need for capital expenditure to update and upgrade your technology infrastructure.
Your business IT support services partner will breakdown these expenses into fixed, manageable monthly, quarterly, or yearly payments and ensure seamless upgrades with little to no downtime.
As you’re always getting immediate access to the brightest minds in the business, you’ll also save time (with fewer breakdowns and troubleshooting exercises).
There are plenty more advantages to outsourcing your enterprise IT function. To learn more about IT managed services, schedule commitment-free consultation.