There’s no doubt that the world has changed. In a post-pandemic world, businesses are required to be more flexible and resilient than ever before. One way to achieve this is to partner with an established managed services provider who offers reliable IT support.
However, this doesn’t mean that you have to get rid of your in-house IT department. Instead, you can augment your IT team with external IT support. This approach ensures that your in-house tech teams focus on more important tasks while your business IT support partner handles the rest.
What are the benefits of outsourcing helpdesk services? Here are the top 5 benefits of outsourcing business IT support.
1. Reduce IT Costs
The primary benefit of outsourcing any business process is the opportunity to cut costs. It’s the same when it comes to outsourcing support services. When you partner with a managed IT services provider, you don’t have to blow your budget to building and maintaining your IT infrastructure.
Top tech talent is in high demand. With outsourcing, you also get access to the best minds in the business without the overheads, recruitment costs, employee benefits, and high wages that come with in-house hires.
Over time, you can reinvest these saving back into the business. You also have the option of exploring new opportunities or scale your current operation.
2. Increased Productivity
Enhanced productivity is an indirect benefit of outsourcing business IT support that doesn’t get much attention. Before managed services, small and medium-sized enterprises didn’t have the resources to access value-added services on their own.
Today, small businesses can get the latest cutting-edge technology and additional services to boost the company’s overall productivity cost-effectively. For example, enterprises were able to ensure business continuity with significant productivity during the pandemic because of the option of remote working (made possible by cloud computing).
When your staff are not engaging in mundane tasks like updating and patching your desktops and laptops, they can focus on your core business.
3. Improved Security
Cybersecurity is now a business priority. If you can’t properly secure your enterprise infrastructure, you’re probably not going to be around for long. However, this isn’t always easy without the necessary resources and domain expertise.
IT support services help businesses improve their security posture with the latest technologies and best practices. Furthermore, in the event of a cyberattack, your IT outsourcing partner can also ensure business continuity through their backup and retention protocols and disaster recovery planning.
This approach also helps mitigate risk as your managed IT services provider will update and patch your software as its released.
4. Improved Agility
We learned from the pandemic that businesses that are most agile survive. Companies today have to be able to adapt quickly and respond to market changes and global events. The key here is to ensure that your operations never come to a standstill.
Through periods of uncertainty and economic recession, your managed services provider can help you ensure business continuity cost-effectively. It’s also the best way for struggling businesses to get back on their feet.
5. IT Support On-Demand
While in-house IT teams only work business hours, your support services partner is available around the clock. This means that employees logging in from home at odd hours or over the weekend can count on reliable network support and helpdesk services whenever it’s needed.
It’s vital because an emergency can occur at any moment, not just during business hours. Your ability to respond immediately will be key to minimising potential downtime.
At AU.IT, our customers benefit from local Australian IT support. You can count on our technical expertise, reliability, and familiar accents at any time, day or night.
To learn more, schedule a commitment-free consultation with one of hour in-house experts.