Technology is quickly and continuously evolving, transforming how companies operate. Keeping pace is critical to maintaining a competitive advantage, but not all enterprises, including small and medium-sized businesses (SMBs), can afford it. That’s where Business IT support comes in.
By working closely with an established managed services provider, enterprises of all sizes can quickly adapt and compete in a rapidly changing technological landscape. This approach also frees up staff to concentrate on core business outcomes.
In this post, we’ll dive into what outsourcing IT support really is and how to figure out if you need it.
What Is IT Support?
Outsourcing business IT support describes the process of hiring a third-party provider to manage your technology infrastructure, devices, users, and services, including systems administration, network support, and helpdesk services.
A professional managed IT services provider will handle all the IT protocols integral to enterprise operations and ensure seamless processes across departments and hierarchies (with little to no downtime).
While every managed support services provider offers different services, most provide the following:
- Data centre, storehouse, and warehouse management
- Data backup and retention
- General management and support services
- IT security
- Helpdesk services
- Network management, monitoring, and security
- Process execution and enforcement
- Systems administration
The primary advantages of outsourcing your IT support function are immediate access to cutting-edge technology and top tech talent access. Companies also access significant cost savings, mitigate risk, and ensure uninterrupted uptime by outsourcing their IT operations.
Do you need to outsource your business IT support function? The answer to this question depends on the following:
You Need Access to the Latest Technologies
If you need access to the latest technologies but can’t afford the capital expenses that go with it, managed services enable access to cutting-edge technology cost-effectively. What’s more, you won’t have to bother with the setup, deployment, management, or maintenance (as it’ll all be outsourced).
Your support services provider will also ensure that you have the latest hardware and software. They will also help you manage the hardware end of life scenarios safely and resourcefully.
You Need Access to Top Tech Talent
If you can’t afford to compete in a highly competitive labour market, again, an IT support services provider can help fill the skills gap. This approach can help augment or extend in-house teams, or you can outsource all your IT support requirements.
This approach helps businesses plan, strategize, and scale their operations efficiently. Outsourcing models have historically helped businesses tackle existing labour constraints cost-effectively. Going forward, expect this process to become critical in a highly digitised world.
You Need Enhanced IT Security
Maintaining security and compliance is a monumental task that demands specialised skills and automation. In the current threat landscape, bad actors are relentlessly attacking enterprise systems. To stay a step ahead of threat actors, you have to identify and rectify potential vulnerabilities in real-time (with 24/7 monitoring, blocking, patching, updates, and more).
As everyone is now a live target, SMBs and corporations alike can access expert cybersecurity services through managed IT services. This approach ensures peace of mind as your outsourcing partner will work to keep your brand out of the headlines.
You Need to Increase Efficiency
Let’s face it. We can’t do it all by ourselves without the necessary resources. If you do, you’ll end up losing time, money, and (in a worst-case scenario) a data breach. Every company has heaps of stuff going on at any given moment, so managed IT services providers make it all manageable and help boost operational efficiency.
Even better, your managed services partner will accelerate the research, development, and implementation to make the transition to outsourcing business IT support painless.
To find out if your business can benefit from outsourcing IT support, schedule a commitment-free consultation.
META: Outsourcing business IT support helps Australian businesses ensure efficiency and business continuity. But do you need to make the transition? Learn more.