Small and medium-sized business (SMB) owners know that technology is at the heart of many business processes. Suppose there is a minor problem with the hardware, software, or internal databases. In that case, there’s always the potential for significant downtime (which costs a lot of money in lost opportunities and more).
While some companies can afford to hire and accommodate their own IT support staff in-house, this can quickly get expensive in a highly competitive labour market. In this scenario, SMBs are often better served to adopt IT managed services.
Another reason why organisations choose business IT support is to efficiently and securely manage remote working. It’s also the best way to free up your staff and focus on what’s important—your business goals.
Managed IT services is a comprehensive approach to outsource the daily management of enterprise technology needs. They can either augment your in-house IT team or even become your IT department, depending on your resources and specific business objectives.
What Are Managed IT Services?
Managed services or managed support services are like an in-house IT department. They perform tasks like hardware and software installation, helpdesk services, systems administration, network support, and troubleshooting technical issues.
For SMBs, these tasks are often performed by the owner or employees juggling multiple roles. With business IT support, they will not only take over this process (that often feels overwhelming) but also offer so much more.
Immediate Access to Expert Support
If you have been calling your colleague several times a day to resolve a technical issue and they still haven’t shown up, it’s time to get some professional support. Managed business IT support includes helpdesk services. This means that you can get expert help, and it’s just an email or call away.
As they work remotely, they are also accessible from anywhere at any time of the day. This translates into (24/7) round-the-clock management and IT support.
Access to Cutting-Edge Technology and Robust Infrastructure
Most managed services providers have strong relationships with software and hardware vendors. As a customer, you’ll benefit from significant discounts and access to the latest technologies for an affordable monthly fee.
Building and maintaining enterprise infrastructure also demands a significant investment of resources. However, by sharing this responsibility with an IT support provider, you can offload some of the expenses and all of the responsibility.
This approach also helps SMBs become more agile and diversified. Whenever businesses can adapt quickly to a rapidly changing environment, they are also better placed to innovate and improve their bottom line.
Managed IT services also include automatic updates and upgrades. So, you don’t have to worry about security as your managed services partner will deploy patches as they are released.
Disaster and Recovery
If you’re hosting IT infrastructure on-premise, a backup retention and disaster recovery plan are critical to ensure business continuity. For example, a server failure can quickly bring all operations to a standstill. There’s also the risk of losing all enterprise data if the right processes aren’t in place before the incident.
However, if you’re working with a managed services provider, it’s all in their hands. They will use the latest backup retention and recovery tools, ensure minimal to zero downtime, and secure your data. This approach helps ensure business value and build customer loyalty.
Other benefits of partnering with a managed IT support services provider include:
- Lower costs, higher reliability
- Real-time monitoring
- Simplification of complex IT processes
Are managed services suitable for your business? Reach out for a commitment-free consultation.