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Transition to Outsourcing Business IT Support and Management

Technology is quickly and continuously evolving, transforming how companies operate. Keeping pace is critical to maintaining a competitive advantage, but not all enterprises, including small and medium-sized businesses (SMBs), can afford it. That’s where Business IT support comes in.

By working closely with an established managed services provider, enterprises of all sizes can quickly adapt and compete in a rapidly changing technological landscape. This approach also frees up staff to concentrate on core business outcomes.

In this post, we’ll dive into what outsourcing IT support really is and how to figure out if you need it.

What Is IT Support?

Outsourcing business IT support describes the process of hiring a third-party provider to manage your technology infrastructure, devices, users, and services, including systems administration, network support, and helpdesk services.

A professional managed IT services provider will handle all the IT protocols integral to enterprise operations and ensure seamless processes across departments and hierarchies (with little to no downtime).

While every managed support services provider offers different services, most provide the following:

  • Authentication
  • Data centre, storehouse, and warehouse management
  • Data backup and retention
  • General management and support services
  • IT security
  • Helpdesk services
  • Network management, monitoring, and security
  • Process execution and enforcement
  • Systems administration

The primary advantages of outsourcing your IT support function are immediate access to cutting-edge technology and top tech talent access. Companies also access significant cost savings, mitigate risk, and ensure uninterrupted uptime by outsourcing their IT operations.

Do you need to outsource your business IT support function? The answer to this question depends on the following:

You Need Access to the Latest Technologies

If you need access to the latest technologies but can’t afford the capital expenses that go with it, managed services enable access to cutting-edge technology cost-effectively. What’s more, you won’t have to bother with the setup, deployment, management, or maintenance (as it’ll all be outsourced).

Your support services provider will also ensure that you have the latest hardware and software. They will also help you manage the hardware end of life scenarios safely and resourcefully.

You Need Access to Top Tech Talent

If you can’t afford to compete in a highly competitive labour market, again, an IT support services provider can help fill the skills gap. This approach can help augment or extend in-house teams, or you can outsource all your IT support requirements.

This approach helps businesses plan, strategize, and scale their operations efficiently. Outsourcing models have historically helped businesses tackle existing labour constraints cost-effectively. Going forward, expect this process to become critical in a highly digitised world.

You Need Enhanced IT Security

Maintaining security and compliance is a monumental task that demands specialised skills and automation. In the current threat landscape, bad actors are relentlessly attacking enterprise systems. To stay a step ahead of threat actors, you have to identify and rectify potential vulnerabilities in real-time (with 24/7 monitoring, blocking, patching, updates, and more).

As everyone is now a live target, SMBs and corporations alike can access expert cybersecurity services through managed IT services. This approach ensures peace of mind as your outsourcing partner will work to keep your brand out of the headlines.

You Need to Increase Efficiency

Let’s face it. We can’t do it all by ourselves without the necessary resources. If you do, you’ll end up losing time, money, and (in a worst-case scenario) a data breach. Every company has heaps of stuff going on at any given moment, so managed IT services providers make it all manageable and help boost operational efficiency.

Even better, your managed services partner will accelerate the research, development, and implementation to make the transition to outsourcing business IT support painless.

To find out if your business can benefit from outsourcing IT support, schedule a commitment-free consultation.

META: Outsourcing business IT support helps Australian businesses ensure efficiency and business continuity. But do you need to make the transition? Learn more.

Can Managed Services Reduce Total IT Cost?

Enterprises of all sizes have to contend with capital and cyclical expenses. These expenses relate to accounting, business processes, business IT support, development, helpdesk services, and much more. In this scenario, managed services providers help fill the skills gaps, enhance efficiencies, and reduce costs.

What started in the manufacturing sector has grown exponentially across the technology vertical. Today, companies can take advantage of asset and resource allocation management, IT support, and even software as a service (SaaS) models specifically designed to minimise capital expenditure.

Cutting IT costs through managed services depends on the organisation and business model. Sometimes companies are equipped to handle IT operations internally, efficiently, and cost-effectively. But most often, small and medium-sized businesses find that they can’t keep up with the rapid evolution of technology.

Whenever this is the case, enterprises benefit from outsourcing some or all IT operations to a managed IT services provider.

Let’s take a quick look at how managed services help reduce total IT costs:

1. Reduce IT infrastructure Costs

Setting up your own enterprise IT infrastructure demands massive investment in both hardware and software (and let’s not forget personnel). For example, when businesses leverage managed IT services and move to the cloud, they immediately access substantial savings.

They don’t have to invest in an in-house data centre, and they don’t have to pay for prohibitive expenses like power, cooling, software, storage, security, and more. What’s more, the cloud services provider will provide network support, systems administration and will keep track of hardware and software updates.

The best part of managed infrastructure services is the fact that you’ll never have to worry about updating your hardware and software ever again. Your business IT support services provider will ensure that you’re always working with the latest technologies. Sometimes they will also offer software like Office 365 at a discounted rate.

2. Reduce Operational Costs

Deploying IT infrastructure is one thing. Maintaining it is another. The maintenance of robust enterprise infrastructure requires a dedicated team of experts to oversee it daily. Maintenance costs are also unpredictable. You never know how much time and money it’s going to cost to resolve a problem.

Managed IT services help eliminate surprises down the road and provide maintenance and security services at a fixed cost (monthly or yearly). With the help of cutting-edge tools and experienced professionals, your outsourcing partner will monitor the infrastructure 24/7, engage in regular backup and retention, and minimise the risk of downtime by resolving potential problems in real-time (saving you thousands of dollars).

3. Reduce Human Resources Costs

Software engineers and technology professionals are in high demand and don’t come cheap. This makes hiring and retaining a full-scale IT support team will be expensive.

The ongoing tech talent shortage in Australia also makes attracting IT professionals much more challenging. If you manage to hire some engineers, you also have to consider training costs, benefits, and overhead expenses (to keep them on-premises).

Often, IT departments are overwhelmed with mundane and manual work like maintenance or fixing minor issues. When managed IT support services take on this responsibility, your staff is free to focus on what’s important, your business, and your customers.

This approach goes a long way to streamline processes, improve operational efficiency, and boost productivity. Happy employees are also easier to retain in a highly competitive labour market.

When companies are supported effectively by business IT support services, they can invest more in core business teams. This means that you’ll be able to add more qualified personnel, allowing you to scale without resource-related bottlenecks.

Managed services help reduce total IT costs. It’s just like renting or leasing an office space for a few years rather than buying the whole building. You also don’t have to deal with expenses related to infrastructure depreciation, hiring costs, or worry about creating additional space for new employees.

Are you looking for a managed IT services provider to enhance operational efficiencies, improve productivity, and cut total IT costs? We can help, schedule a commitment-free consultation now.

What Is the Real Value of IT Managed Services?

In an age where data is just as good as gold, robust IT support is critical to enhance operational efficiencies and avert potential data breaches and disruptions. But in a highly competitive marketplace, enterprises find it both difficult and costly to manage on their own, so it makes sense that many turn to managed IT services.

Today, IT managed services are at the heart of digitally transformed businesses. When companies partner with an established managed IT services provider, they get immediate access to cutting-edge technology and professional expertise (that’s often out of reach), cost-effectively.

What Is IT Managed Services?

IT managed services describes the practice of outsourcing secondary IT functions and processes to a third-party provider. This approach helps organisations concentrate on their primary tasks while drastically improving efficiencies and cutting costs.

For example, a Systems Administrator in Canberra commands an average salary of $85,000 per year (not including the costs of benefits like healthcare, paid time off, and more). But with IT managed services, companies can refocus their capital and other resources and concentrate on their core businesses.

Based on service level agreements, companies can focus on their customers without worrying about systems administration, helpdesk services, maintenance, network support, updates, upgrades, and security.

What Are the Key Benefits of Managed Support Services?

There are several direct, and indirect benefits to signing up with a managed IT services provider. In this post, we’ll explore the top four advantages of partnering with a managed IT services provider:

1. Access to Cutting-Edge Technology

When you sign up for business IT support, you avoid expenses related to hardware and software upgrades. With enterprise infrastructure deployed in a state-of-the-art data centre, you can rest assured that your data is safe, secure, and always available.

You won’t have to hire a team to assemble technology products, pay for training, and so on.  A managed support services provider will be equipped with the right infrastructure to start the project immediately.

It’s the most effortless and cost-effective approach to staying up to date with the latest technology. IT support services also ensure that small and medium-sized businesses compete on par with corporate giants.

2. Enhanced Efficiency and Improved Proficiency

When your staff is free to focus on core business tasks, there’s an opportunity to boost productivity with lower downtimes and reduced lead times. Employees are also better placed to identify new opportunities and create new revenue streams.

With highly experienced IT professionals just a click or call away, you’ll avoid significant disruptions and ensure compliance and business continuity.

3. Lower Risks and Robust Security

Ensuring regulatory compliance, privacy, and IT security is getting more complicated by the second. In the current threat landscape, expertise and experience mean everything.

For example, your support services provider will boast significant knowledge and expertise to deploy robust security protocols and secure your infrastructure in real-time. You’ll also benefit from their wealth of experience securing similar enterprise IT infrastructure.

Your business IT support services provider will also secure your business with the latest security tools. For example, if you have a payment gateway operating on your system, they will help ensure compliance with Payment Card Industry Data Security Standards (PCI/DSS). They can also help with training exercises to mitigate the risk of human error.

4. Save Time and Money

When you partner with an established IT support services provider, you’ll have a clear idea about your IT spend (whether it’s on a monthly or yearly basis). This amount will be significantly lower than hiring an in-house support team, which comes with additional overheads like benefits, office space, training, and more.

With managed support services, you decide your contract terms and pay for only what you need. Furthermore, you avoid situations like the sudden need for capital expenditure to update and upgrade your technology infrastructure.

Your business IT support services partner will breakdown these expenses into fixed, manageable monthly, quarterly, or yearly payments and ensure seamless upgrades with little to no downtime.

As you’re always getting immediate access to the brightest minds in the business, you’ll also save time (with fewer breakdowns and troubleshooting exercises).

There are plenty more advantages to outsourcing your enterprise IT function. To learn more about IT managed services, schedule commitment-free consultation.

What Are Managed Services in the IT Industry?

Managed Services Providers (MSPs) offer a wide range of technology services following a subscription model. This approach eliminates initial capital expenses and ensures immediate access to cutting-edge technology, cost-effectively.

Originally designed to help corporations outsource some of their operations to boost efficiency and cut costs, managed services are now accessible to small and medium-sized businesses.

But before we go any further, let’s first define it.

What are Managed Services?

Managed services describe the process of outsourcing certain functions (like back-office processes) to enable efficiency and optimise costs. As it gets harder for small businesses to access the expertise they need, things like managed helpdesk services and support services are quickly becoming the norm.

Whenever enterprises adopt this approach, they get an external dedicated team of experts assigned to handle specific tasks and a team leader who is accountable for the services rendered.

When you partner with an MSP, you essentially free up your staff and resources to focus on your primary operations and what’s really important–your business.

As this industry vertical evolves, Managed IT services have grown to offer services like cloud hosting, real-time monitoring, maintenance, and more. This approach helps organisations fill the skills and technology gaps while ensuring business continuity and regulatory compliance.

In this scenario, managed services don’t just help enhance operational efficiency through technology adoption but also control expenditure and mitigate risk.

What Kind of Services Does an MSP Provide?

MSPs today offer a wide array of services. However, it’s important to note that all service providers won’t provide the same kinds of services. Some might provide all the services listed below, while others might just offer a handful of services. Some might only offer business IT support.

Managed Data Analytics

Data is the underlying force that drives digitally transformed companies forward. Managed data analytics services help companies access business intelligence technologies, data management and analytics tools, and real-time monitoring services.

Managed Cloud Infrastructure

Cloud infrastructure management is widespread, especially in a post-pandemic world. Managed cloud infrastructure services providers help manage cloud computing protocols, operating systems, data storage, software, and more. Some even provide virtualisation services for apps.

Managed Communication Services

Managed communication services or managed unified communication services provide extensive communication capabilities for a monthly (or annual) fee. For example, a managed communication services provider may deploy communications infrastructure to enable instant messaging, VoIP (voice over internet protocol), and video. Some MSPs also provide third-party call centre services.

Managed Network Support

MSPs that provide managed network support usually manage the entire enterprise network. In this scenario, they’ll handle your LAN, WAPS (and other connections) and manage backup and storage options.

Managed Print Services

Managed print services blend both business and managed IT services. For example, the MSP will provide the technology, remotely assist with data and file infrastructure, and (sometimes) connect to external printing services. This type of service is suitable for companies with highly complex file management and printing needs.

Managed Cybersecurity

As data breaches become the norm, it’s now critical for companies to fortify their infrastructure. But not many boast the necessary resources and personnel to achieve it. Managed cybersecurity services help even the playing field by deploying robust security technologies that are supported by real-time monitoring, 

Managed Software-as-a-Service (SaaS)

While you can directly access SaaS options from a company, for example, Office 365 from Microsoft, it’s often cheaper to subscribe to through an MSP. This is because managed IT services providers often have special agreements with tech giants that enable cost savings (that trickle down to the customer).

Managed Support Services

As alluded to above, the most common service offered by MSPs is IT support services, which usually takes the form of helpdesk services. This approach provides businesses with real-time IT support without any of the HR or overhead expenses.

If your company has been digitally transformed, you’ll benefit from support services. It can also have a positive impact on your bottom line by boosting productivity and keeping costs down.

To learn more about managed services and how it can help your business, schedule a commitment-free consultation.

Top 4 Cybersecurity Threats to Look out for in 2021

The pandemic proved that the bad guys never stop. With the rapid rise of remote working, individuals and organisations are now more vulnerable than ever before to cyberattacks.

In Australia, the health sector reported the most security incidents (22%) during the first half of 2020. Healthcare was followed by the finance sector (15%), education (8%), and insurance (7%). Legal, accounting, and management services (5%) also experienced malicious attacks last year.

Going forward, we can expect an increase in ransomware attacks. As many businesses continue to pay threat actors, it’s turned into a lucrative business. While this may seem like a good idea when you’re in the middle of a security event, it not. There’s no guarantee that they won’t sell the stolen data on the dark web or continue to blackmail your company.

So, what else can we expect to see over the next 12 months? Let’s take a look at the top four cybersecurity threats to look out for in 2021.

1. The Relentless Assault on Remote Workers

As humans remain the weakest link, cybercriminals will continue to target and exploit user behaviours. We already saw how remote workers were targeted last year, and the current surge will continue.

In this scenario, it’s vital to ensure that your staff are aware of cybersecurity best practices. So, make IT security a priority across your organisation. Even if staff are trained and alert, remind them regularly through training workshops online and offline.

If you don’t have the necessary resources to secure your IT infrastructure properly, it’ll be a good idea to engage a managed services provider that provides security and IT support.

2. The Rise of Insider Threats

While your (trained) staff maybe alert to phishing schemes and other social engineering attacks, there’s still a risk of accidental breaches caused by mistakes like misconfigurations.

With more people working remotely and with sensitive data potentially exposed to others at home (or at cafes and co-working spaces), the security risk is now higher than ever before. What’s more, they don’t have IT support professionals around them to answer questions whenever there’s a doubt.

Then there’s also the risk of having a malicious insider that takes advantage of the present situation to engage in nefarious acts. This makes it vital to implement robust access control (including identity and authentication management) across the organisation.

3. An Increase in Fileless Attacks

Expect to see more of the subset of the living off the land (LotL) attacks (or fileless attacks). In this scenario, threat actors exploit tools already present in enterprise environments that don’t generate file-based payloads or generate new files. This creates the risk of these threats going unnoticed.

The typical attack starts with an email that links to a malicious website, but this isn’t always the case. When such sites launch system tools (like PowerShell), built-in security algorithms often miss them, making it a significant challenge for security teams.

However, this is nothing new. Leveraging system tools to create backdoors have been around for decades. However, fileless attacks are widespread again because they reduce malware development cycles. As a result, businesses of all sizes are now a live target for fileless attacks.

To mitigate risk, it’ll help to move your on-premise systems to the cloud, where a managed services provider can support you with cutting-edge security tools, security experts, and extensive real-time monitoring.

4. An Explosion of Business Process Compromises

Whenever bad actors fail to exploit systems and tools, they look for vulnerabilities in the process flow of enterprise operations. In this scenario, cybercriminals seek out systemic operational weaknesses for financial gain.

Those who successfully breach businesses in this manner boast considerable knowledge about the inner workings of the victims’ operations and enterprise systems. They often penetrate the IT infrastructure and gradually observe business processes to identify potential weaknesses.

These attacks often go unnoticed as the compromised systems continue to work as expected. Companies only become alert to it when it’s too late (for example, when bank account information on invoices are changed and funds are siphoned out).

Again, you can mitigate risk by making security a priority and by following best practices. But it’s not always easy to maintain a robust security posture when considering all the different variables like remote working. Since IT support isn’t available at home, make it available remotely while they work in real-time, 24/7.

When was the last time you performed a security audit? If it’s been a while, the time is now. Reach out and schedule a commitment-free consultation with one of our in-house security experts.