Managed Services

AU•IT offers a total capped-price IT managed solution. This is where we take over the entire management of your IT Infrastructure including all Hardware, Servers, Workstations, Firewalls, Switches or any other device that contributes to the IT requirements of your organisation.

The Key foundations of our IT Managed Services Solution include;

The AU•IT Service Desk

AU•IT’ Service desk is made available between 8am and 5:30pm Monday to Friday and is a core part of the managed service solution provided. With the ability provided by our Remote Monitoring Toolset we are able to provide prompt remote support and high levels of first call resolution, with minimal disruption to the user.

Daily backup monitoring and frequent backup testing

Our technicians check your backups daily to ensure they are happening when they are supposed to. Our backup specialists will also take any required remedial action to ensure smooth continual operation of your backup processes. Regular testing on backup restoration is also conducted and recorded.

Deployment of AU•IT Remote Monitoring Management solution

AU•IT will deploy and configure our industry leading remote management toolset. The toolset will be installed on each Production Server and Workstation with the option to include core switches and firewalls. The core features are Asset Management, Predictive Break Fix, Anti-Virus, and Remote Access Capabilities for remote support via the service desk as well as patch management.

Weekly Visit

AU•IT likes to visit our full service clients at least on a weekly basis to ensure everything is running smoothly, build a relationship, and ensure that your needs as an organisation whole are being met by the AU•IT team.

Complimentary Offsite Backup Software

The beauty of having AU•IT provide your Managed IT Service is that we own and operate our own network based in Australia. Which means in addition to high quality IT support we provide you with FREE offsite backup software with 500Gb of storage. These backups are compressed and encrypted for your security, as well as being fully managed by AU•IT.

Unlimited Break Fix

Included in this Support Model is unlimited hours for break-fix. Your organisation will not be charged for any additional hours sometimes required by AU•IT to resolve issues within the environment. The responsibility for the smooth running and maximum uptime of the environment is firmly put on the AU•IT, which helps ensure the environment continually runs smoothly and without errors. This does not include hardware costs which may be required to resolve issues with failed hardware which may fall outside of warranty.

IT Strategic Consulting

AU•IT will provide IT Strategic Consultation to your organisation as our Managed Service Customer. This is aimed towards building an immediate, short and long-term road map of your IT requirements. With this information, you will have a clearer understanding of predicted budget and technology requirements.

Service Levels

AU•IT has in place Service Level Agreements with all of our Managed Service clients, this ensures that we are providing you with the best possible solution. We pride ourselves on the level of support a commitment we give to each and every client, and this is backed up by our SLA’s.

Additional Team

Our team is your team. We work closely with all of our clients to ensure that everything runs smoothly, positive outcomes are achieved and projects are achieved on time and within budget every time.

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Have you thought about computer services in Canberra?

If not, then there is no better time to look into what computer services in Canberra could do for your company. It is easy to think that small businesses that enjoy a good deal of success rely solely on their product or service to keep ahead of the rest with little regard for the hosting platform or computer network that they use. However, this would be a misconception as more often than not, businesses that perform well in their given industry tend to invest well in the foundations from which they operate. On the other hand, companies who struggle in their field may often disregard effective IT management as an expense that puts too large a dent in their budget. 

Our services are comprehensive

At AU IT, we have spent decades helping our clients to maximise their potential by identifying inefficiencies in their IT framework and addressing these issues to benefit their overall operation. We monitor our clients’ systems on-site or remotely according to their preference and provide detailed reports that break down their activity in a simple, understandable way. We believe it is important to illustrate our work and how we can improve our clients’ operations clearly to help them achieve greater productivity. We do not simply set and forget; we regularly check that each device is up to date and patched correctly so that it performs as it should and minimising our client’s running costs. We also perform regular backups of critical systems to make sure that in the case of a catastrophic failure, no necessary essential information is lost or compromised.

If you manage your own company’s IT yourself, then there are likely a number of areas where you can improve your operation that you are not aware of. The benefit of using a dedicated IT management service is that a technician has the up to date experience gleaned from everyday troubleshooting and problem-solving that requires a strong understanding of the very latest software and equipment. By simply showing a technician your network setup, they will likely be able to recommend a number of ways in which you can improve productivity.

Work with the best computer services in Canberra today 

For the very best computer services in Canberra, there can only be one choice that delivers outstanding support, advises you on how to make the most efficient use of your systems and saves you the money you never considered before. AU IT is the safe bet for every small to medium-sized enterprise who is looking to reach their company’s full potential and take a step up to the next level. At a time of constant technological change, there are more pitfalls than ever before that can lead your business down a costly path. It is important to make the right decisions and to choose an IT management service that is right for you and will act with your best interests at heart. Call AU IT today or contact us through our website to discuss exactly how we can help your organisation maintain maximum efficiency and reduce running costs. We promise you won’t regret it.

AU IT provides IT support services for businesses in Canberra. We provide remote IT support as well as data recovery services so that you can focus on your business with peace of mind. Browse our website further or contact us for more details.

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