Managed Services                                

AU•IT offers a total capped-price IT managed solution. This is where we take over the entire management of your IT Infrastructure including all Hardware, Servers, Workstations, Firewalls, Switches or any other device that contributes to the IT requirements of your organisation.

The Key foundations of our IT Managed Services Solution include;

The AU•IT Service Desk

AU•IT’ Service desk is made available between 8am and 5:30pm Monday to Friday and is a core part of the managed service solution provided. With the ability provided by our Remote Monitoring Toolset we are able to provide prompt remote support and high levels of first call resolution, with minimal disruption to the user.

Daily backup monitoring and frequent backup testing

Our technicians check your backups daily to ensure they are happening when they are supposed to. Our backup specialists will also take any required remedial action to ensure smooth continual operation of your backup processes. Regular testing on backup restoration is also conducted and recorded.

Deployment of AU•IT Remote Monitoring Management solution

AU•IT will deploy and configure our industry leading remote management toolset. The toolset will be installed on each Production Server and Workstation with the option to include core switches and firewalls. The core features are Asset Management, Predictive Break Fix, Anti-Virus, and Remote Access Capabilities for remote support via the service desk as well as patch management.

Weekly Visit

AU•IT likes to visit our full service clients at least on a weekly basis to ensure everything is running smoothly, build a relationship, and ensure that your needs as an organisation whole are being met by the AU•IT team.

Complimentary Offsite Backup Software

The beauty of having AU•IT provide your Managed IT Service is that we own and operate our own network based in Australia. Which means in addition to high quality IT support we provide you with FREE offsite backup software with 500Gb of storage. These backups are compressed and encrypted for your security, as well as being fully managed by AU•IT.

Unlimited Break Fix

Included in this Support Model is unlimited hours for break-fix. Your organisation will not be charged for any additional hours sometimes required by AU•IT to resolve issues within the environment. The responsibility for the smooth running and maximum uptime of the environment is firmly put on the AU•IT, which helps ensure the environment continually runs smoothly and without errors. This does not include hardware costs which may be required to resolve issues with failed hardware which may fall outside of warranty.

IT Strategic Consulting

AU•IT will provide IT Strategic Consultation to your organisation as our Managed Service Customer. This is aimed towards building an immediate, short and long-term road map of your IT requirements. With this information, you will have a clearer understanding of predicted budget and technology requirements.

Service Levels

AU•IT has in place Service Level Agreements with all of our Managed Service clients, this ensures that we are providing you with the best possible solution. We pride ourselves on the level of support a commitment we give to each and every client, and this is backed up by our SLA’s.

Additional Team

Our team is your team. We work closely with all of our clients to ensure that everything runs smoothly, positive outcomes are achieved and projects are achieved on time and within budget every time.

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Come to AU IT for the best IT consulting in Canberra

Whatever you need to get done, if it has something to do with computers or communications, AU IT is here to help. We have expert consults ready to assist you with all kinds of projects, and when we say expert, we really mean it.

AU IT hires only the best of the best to work as consultants for our company, which is why you can depend on us to help you achieve the best possible results.

If you want to improve security, save money, help the environment, or increase productivity, we have the IT consulting in Canberra that can help. Those are just some of the ways our consultants can assist you. There really is no challenge too difficult for our consultants.

AU IT is proactive

You shouldn’t have to find out about problems the hard way. When we work for you, we’ll be assessing and monitoring your systems to discover potential problems before they have the chance to do damage. We’ll always advise you of anything we consider to be a matter of concern.

When it comes to IT assets, security is very important, because there are so many people that want to get access to the confidential information your business is keeping, or otherwise do harm to your business. You may not be expecting that, but we are because that is the reality of the technology frontier in the modern world.

Apart from natural disasters, there are few things that can bring a business screeching to a halt quite like a major IT system failure. Objectives for every business should be firstly to prevent such failures from occurring to the best of their reasonable ability, and secondly to recover as quickly as possible from any failure that does occur despite the best precautions already having been employed. AU IT assists you in covering both of these objectives.

Just about everything in business depends on communication. If your business does not have an effective and efficient communications system, it will mean you are not operating as profitably as you possibly can be.

We are able to provide advice about modernizing and upgrading your communications systems. This includes assisting with migration to VOIP systems, which can save you a lot of money on your call costs, along with other significant advantages.

We are leaders in IT consulting for Canberra

Part of our success can be attributed to our strong ties to the local community. We have been operating continuously in Canberra for over 16 years, and in that time we have assisted local businesses and government organizations with solutions to IT problems of all kinds. Our consultants are among the best in the industry, and you will not find better in Canberra. If you want to work with the best IT consulting in Canberra, get in touch with AU IT today.

AU IT are your local experts, dedicated to helping your business achieve the best outcomes on every IT consulting issue.

AU IT provides IT support services for businesses in Canberra. We provide remote IT support as well as data recovery services so that you can focus on your business with peace of mind. Browse our website further or contact us for more details.

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