Managed Services

AU•IT offers a total capped-price IT managed solution. This is where we take over the entire management of your IT Infrastructure including all Hardware, Servers, Workstations, Firewalls, Switches or any other device that contributes to the IT requirements of your organisation.

The Key foundations of our IT Managed Services Solution include;

The AU•IT Service Desk

AU•IT’ Service desk is made available between 8am and 5:30pm Monday to Friday and is a core part of the managed service solution provided. With the ability provided by our Remote Monitoring Toolset we are able to provide prompt remote support and high levels of first call resolution, with minimal disruption to the user.

Daily backup monitoring and frequent backup testing

Our technicians check your backups daily to ensure they are happening when they are supposed to. Our backup specialists will also take any required remedial action to ensure smooth continual operation of your backup processes. Regular testing on backup restoration is also conducted and recorded.

Deployment of AU•IT Remote Monitoring Management solution

AU•IT will deploy and configure our industry leading remote management toolset. The toolset will be installed on each Production Server and Workstation with the option to include core switches and firewalls. The core features are Asset Management, Predictive Break Fix, Anti-Virus, and Remote Access Capabilities for remote support via the service desk as well as patch management.

Weekly Visit

AU•IT likes to visit our full service clients at least on a weekly basis to ensure everything is running smoothly, build a relationship, and ensure that your needs as an organisation whole are being met by the AU•IT team.

Complimentary Offsite Backup Software

The beauty of having AU•IT provide your Managed IT Service is that we own and operate our own network based in Australia. Which means in addition to high quality IT support we provide you with FREE offsite backup software with 500Gb of storage. These backups are compressed and encrypted for your security, as well as being fully managed by AU•IT.

Unlimited Break Fix

Included in this Support Model is unlimited hours for break-fix. Your organisation will not be charged for any additional hours sometimes required by AU•IT to resolve issues within the environment. The responsibility for the smooth running and maximum uptime of the environment is firmly put on the AU•IT, which helps ensure the environment continually runs smoothly and without errors. This does not include hardware costs which may be required to resolve issues with failed hardware which may fall outside of warranty.

IT Strategic Consulting

AU•IT will provide IT Strategic Consultation to your organisation as our Managed Service Customer. This is aimed towards building an immediate, short and long-term road map of your IT requirements. With this information, you will have a clearer understanding of predicted budget and technology requirements.

Service Levels

AU•IT has in place Service Level Agreements with all of our Managed Service clients, this ensures that we are providing you with the best possible solution. We pride ourselves on the level of support a commitment we give to each and every client, and this is backed up by our SLA’s.

Additional Team

Our team is your team. We work closely with all of our clients to ensure that everything runs smoothly, positive outcomes are achieved and projects are achieved on time and within budget every time.

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Do you need IT contracting In Canberra?

If you take pride in the level of service you offer your customers, then you will more than likely want to ensure that your systems are performing at their very best. There could be untold unlocked potential in how you manage your IT suite that could give you a serious competitive edge over rival businesses. Using a contracted information technology service provider could help lift your company’s profile above the rest, boost your annual income and attract new custom. At AU IT, we have been helping Australian companies to identify weaknesses in their systems and turn them into advantages. We use the very latest software and best practices to ensure that our clients get the utmost out of their computer networks while keeping their sensitive information completely secure.

IT contracting helps your business compete 

We offer a tailored service to small and medium-sized enterprises who are trying to establish themselves apart from the rest in their particular field. We understand that every company can’t afford a dedicated technical department to service their every problem or need. That is why we cater specifically to businesses whose ambition matches that of the biggest enterprises like Google and Facebook. We offer a complete IT service at fixed rates that do not increase over time and contain no hidden fees. Australian companies that rely on computer systems should not have to worry about falling behind or suffering a data breach because they can’t afford the latest technology or can’t keep track of the latest updates. That is where we come in. AU IT can offer your company dedicated IT contracting in Canberra that allows you to conduct your business in confidence. 

We monitor system activity on-site or remotely depending on the company’s preference. We are constantly on the lookout for areas where expenditure can be reduced and efficiency can be increased so that our clients can maximise productivity and pass the benefits onto their own customers and trading partners. We provide a comprehensive suite of services that can be tailored to your specific needs, budget and work demands. Some of the packages that we regularly deliver to our clients include: 

  • Computer facilities management
  • Computer hardware consulting
  • Software development
  • Computer network systems design and integration
  • Software installation
  • IT security services
  • Computer programming
  • Software simulation and testing
  • Computer software consulting
  • IT asset management
  • Systems analysis
  • Disaster recovery planning

No hidden costs for our services

If you are looking for the very best IT contracting in Canberra then be sure to check out AU IT. We are friendly, reliable and sensitive to your particular needs. We can offer you excellent technical services for fixed rates that will not change over time or contain hidden fees. you can read through some of our satisfied client testimonials to get a better sense of what you can expect from working with us. Talk to one of our expert customer service representatives today about getting the very best out of your system today.

AU IT provides IT support services for businesses in Canberra. We provide remote IT support as well as data recovery services so that you can focus on your business with peace of mind. Browse our website further or contact us for more details.

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