Managed Services                                

AU•IT offers a total capped-price IT managed solution. This is where we take over the entire management of your IT Infrastructure including all Hardware, Servers, Workstations, Firewalls, Switches or any other device that contributes to the IT requirements of your organisation.

The Key foundations of our IT Managed Services Solution include;

The AU•IT Service Desk

AU•IT’ Service desk is made available between 8am and 5:30pm Monday to Friday and is a core part of the managed service solution provided. With the ability provided by our Remote Monitoring Toolset we are able to provide prompt remote support and high levels of first call resolution, with minimal disruption to the user.

Daily backup monitoring and frequent backup testing

Our technicians check your backups daily to ensure they are happening when they are supposed to. Our backup specialists will also take any required remedial action to ensure smooth continual operation of your backup processes. Regular testing on backup restoration is also conducted and recorded.

Deployment of AU•IT Remote Monitoring Management solution

AU•IT will deploy and configure our industry leading remote management toolset. The toolset will be installed on each Production Server and Workstation with the option to include core switches and firewalls. The core features are Asset Management, Predictive Break Fix, Anti-Virus, and Remote Access Capabilities for remote support via the service desk as well as patch management.

Weekly Visit

AU•IT likes to visit our full service clients at least on a weekly basis to ensure everything is running smoothly, build a relationship, and ensure that your needs as an organisation whole are being met by the AU•IT team.

Complimentary Offsite Backup Software

The beauty of having AU•IT provide your Managed IT Service is that we own and operate our own network based in Australia. Which means in addition to high quality IT support we provide you with FREE offsite backup software with 500Gb of storage. These backups are compressed and encrypted for your security, as well as being fully managed by AU•IT.

Unlimited Break Fix

Included in this Support Model is unlimited hours for break-fix. Your organisation will not be charged for any additional hours sometimes required by AU•IT to resolve issues within the environment. The responsibility for the smooth running and maximum uptime of the environment is firmly put on the AU•IT, which helps ensure the environment continually runs smoothly and without errors. This does not include hardware costs which may be required to resolve issues with failed hardware which may fall outside of warranty.

IT Strategic Consulting

AU•IT will provide IT Strategic Consultation to your organisation as our Managed Service Customer. This is aimed towards building an immediate, short and long-term road map of your IT requirements. With this information, you will have a clearer understanding of predicted budget and technology requirements.

Service Levels

AU•IT has in place Service Level Agreements with all of our Managed Service clients, this ensures that we are providing you with the best possible solution. We pride ourselves on the level of support a commitment we give to each and every client, and this is backed up by our SLA’s.

Additional Team

Our team is your team. We work closely with all of our clients to ensure that everything runs smoothly, positive outcomes are achieved and projects are achieved on time and within budget every time.

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Do you need data recovery services in Canberra?

There is nothing more distressing than a computer or a hard drive failing on you when you need it most. A client is ringing incessantly looking for answers as to why their service has dropped and there is nothing you can do to satisfy them because their account or the information they need is inaccessible from a seemingly dead piece of hardware. Is it better to let them know that you can’t meet their needs or to stall for time by bluffing? Neither will lead to an acceptable outcome. So what else can you do? Call AU IT, the company with over three decades of IT expertise, and let them handle everything!

Data recovery in Canberra will always be important 

One of the most dangerous practices in modern business, and yet still one of the most prevalent, is the use of and reliance on outdated equipment in a world where hardware and software are constantly updated to stay at the cutting edge. It could be a single device, a networked system or a piece of software that is installed on every workstation in your business that one day fails and leaves you scrambling for an excuse. Large corporations have the luxury of dedicated in-house IT departments who regularly service entire systems and perform maintenance when required, but smaller outfits simply can’t afford this level of care.

Or can they? AU IT has been delivering first-rate IT solutions to companies and small business owners operating on modest budgets for years. We work within the parameters of our client’s needs and finances to keep them swimming with the rest. Most importantly, however, we only charge fixed rates so our clients never have to pay above their agreed price. It’s a small price to pay for data recovery in Canberra, especially when you weigh the costs of not having your data. 

One of the best forms of protection against the need for emergency data recovery is regular data backups. We can perform site visits on a weekly basis to back up all of your essential data and keep it secure for you. This way, in the event of a disaster, you will not be left out in the storm without a life jacket. We can quickly replace the piece of equipment and upload your data in no time at all and get you back on track. Furthermore, by having AU IT take care of your entire IT management, we will perform a full health check on every aspect of your whole system. This means that before anything has a chance to fail and leave you at a loose end, we can identify a potential problem and resolve the issue before it arises.

Talk to us about data recovery 

With so many things to consider in IT, it is easy to brush them aside and focus on the day to day running of your business. However, doing so is taking your company’s life into your own hands. The last thing you want to be doing is looking for emergency data recovery services in Canberra when you need them the most. The first thing you should do to prevent such a scenario is to call AU IT and learn how we can help protect you from the worst before it happens.

AU IT provides IT support services for businesses in Canberra. We provide remote IT support as well as data recovery services so that you can focus on your business with peace of mind. Browse our website further or contact us for more details.

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