Managed Services                                

AU•IT offers a total capped-price IT managed solution. This is where we take over the entire management of your IT Infrastructure including all Hardware, Servers, Workstations, Firewalls, Switches or any other device that contributes to the IT requirements of your organisation.

The Key foundations of our IT Managed Services Solution include;

The AU•IT Service Desk

AU•IT’ Service desk is made available between 8am and 5:30pm Monday to Friday and is a core part of the managed service solution provided. With the ability provided by our Remote Monitoring Toolset we are able to provide prompt remote support and high levels of first call resolution, with minimal disruption to the user.

Daily backup monitoring and frequent backup testing

Our technicians check your backups daily to ensure they are happening when they are supposed to. Our backup specialists will also take any required remedial action to ensure smooth continual operation of your backup processes. Regular testing on backup restoration is also conducted and recorded.

Deployment of AU•IT Remote Monitoring Management solution

AU•IT will deploy and configure our industry leading remote management toolset. The toolset will be installed on each Production Server and Workstation with the option to include core switches and firewalls. The core features are Asset Management, Predictive Break Fix, Anti-Virus, and Remote Access Capabilities for remote support via the service desk as well as patch management.

Weekly Visit

AU•IT likes to visit our full service clients at least on a weekly basis to ensure everything is running smoothly, build a relationship, and ensure that your needs as an organisation whole are being met by the AU•IT team.

Complimentary Offsite Backup Software

The beauty of having AU•IT provide your Managed IT Service is that we own and operate our own network based in Australia. Which means in addition to high quality IT support we provide you with FREE offsite backup software with 500Gb of storage. These backups are compressed and encrypted for your security, as well as being fully managed by AU•IT.

Unlimited Break Fix

Included in this Support Model is unlimited hours for break-fix. Your organisation will not be charged for any additional hours sometimes required by AU•IT to resolve issues within the environment. The responsibility for the smooth running and maximum uptime of the environment is firmly put on the AU•IT, which helps ensure the environment continually runs smoothly and without errors. This does not include hardware costs which may be required to resolve issues with failed hardware which may fall outside of warranty.

IT Strategic Consulting

AU•IT will provide IT Strategic Consultation to your organisation as our Managed Service Customer. This is aimed towards building an immediate, short and long-term road map of your IT requirements. With this information, you will have a clearer understanding of predicted budget and technology requirements.

Service Levels

AU•IT has in place Service Level Agreements with all of our Managed Service clients, this ensures that we are providing you with the best possible solution. We pride ourselves on the level of support a commitment we give to each and every client, and this is backed up by our SLA’s.

Additional Team

Our team is your team. We work closely with all of our clients to ensure that everything runs smoothly, positive outcomes are achieved and projects are achieved on time and within budget every time.

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Could your company benefit from onsite IT support? 

If you operate a small or medium sized business, then the likely answer is yes. Every day, businesses who rely on digital technology to serve their clients accumulate sensitive information that is integral to their trade. Reputable organisations take careful measures to ensure that such material is protected from malicious external actors in the form of digital security. At AU IT, we have over thirty years of combined experience in information technology and provide up to date solutions for some of the most prominent dangers faced by modern businesses. We aim to deliver effective onsite IT support for our clients that eliminates risk, safeguards their software, devices and systems, all for a fixed price. We take pride in our reputation as a trustworthy enterprise that prioritises the needs of our clients above all else.

The Importance Of IT Security

Now more than ever, it is vital that businesses across all industries take the necessary precautions to make certain that their information and the information of their customers and trading partners are protected. Data breaches and large scale hacks have unfortunately become a common occurrence in the tech world. They can have wide-ranging ramifications for the unfortunate targets such as the loss of key data or compromised financial information. As cybercrime continues to grow as a digital threat, tech companies are investing significant amounts in cybersecurity to try and stay ahead of potential breaches and attacks. For more moderate businesses further down the chain, it is just as important to keep nefarious attackers at bay and ensure your customers continue to have confidence in your company. 

We provide a wide array of support services that cover everything your business needs to stay protected, minimise cost, and maximise efficiency and productivity. We cover everything from complete system management that ensures everything is performing at its best, to backup management that keeps your information safe and up to date. We also offer hardware sales, hosting services and asset management. Working with us means that your entire suite of digital devices is managed and maintained to the best standards. We monitor all activity closely and produce weekly reports that help our clients to identify inefficient practices and adapt to stay ahead of the competition.

Get your business onsite IT support in Canberra today

When it comes to onsite IT support in Canberra, AU IT is the first and last place you need to look for great commitment to service and fixed prices that won’t put a hole in your bank account. You can read our satisfied client testimonials on our website to get a better sense of the level of dedicated service that we bring to each project and the excellent care your business will receive. If you have any questions or queries, we would be more than happy to help. Why not contact us today, by phone or through our website, to discuss your operation and how we can help you to protect your work and increase productivity.

AU IT provides IT support services for businesses in Canberra. We provide remote IT support as well as data recovery services so that you can focus on your business with peace of mind. Browse our website further or contact us for more details.

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