Managed Services                                

AU•IT offers a total capped-price IT managed solution. This is where we take over the entire management of your IT Infrastructure including all Hardware, Servers, Workstations, Firewalls, Switches or any other device that contributes to the IT requirements of your organisation.

The Key foundations of our IT Managed Services Solution include;

The AU•IT Service Desk

AU•IT’ Service desk is made available between 8am and 5:30pm Monday to Friday and is a core part of the managed service solution provided. With the ability provided by our Remote Monitoring Toolset we are able to provide prompt remote support and high levels of first call resolution, with minimal disruption to the user.

Daily backup monitoring and frequent backup testing

Our technicians check your backups daily to ensure they are happening when they are supposed to. Our backup specialists will also take any required remedial action to ensure smooth continual operation of your backup processes. Regular testing on backup restoration is also conducted and recorded.

Deployment of AU•IT Remote Monitoring Management solution

AU•IT will deploy and configure our industry leading remote management toolset. The toolset will be installed on each Production Server and Workstation with the option to include core switches and firewalls. The core features are Asset Management, Predictive Break Fix, Anti-Virus, and Remote Access Capabilities for remote support via the service desk as well as patch management.

Weekly Visit

AU•IT likes to visit our full service clients at least on a weekly basis to ensure everything is running smoothly, build a relationship, and ensure that your needs as an organisation whole are being met by the AU•IT team.

Complimentary Offsite Backup Software

The beauty of having AU•IT provide your Managed IT Service is that we own and operate our own network based in Australia. Which means in addition to high quality IT support we provide you with FREE offsite backup software with 500Gb of storage. These backups are compressed and encrypted for your security, as well as being fully managed by AU•IT.

Unlimited Break Fix

Included in this Support Model is unlimited hours for break-fix. Your organisation will not be charged for any additional hours sometimes required by AU•IT to resolve issues within the environment. The responsibility for the smooth running and maximum uptime of the environment is firmly put on the AU•IT, which helps ensure the environment continually runs smoothly and without errors. This does not include hardware costs which may be required to resolve issues with failed hardware which may fall outside of warranty.

IT Strategic Consulting

AU•IT will provide IT Strategic Consultation to your organisation as our Managed Service Customer. This is aimed towards building an immediate, short and long-term road map of your IT requirements. With this information, you will have a clearer understanding of predicted budget and technology requirements.

Service Levels

AU•IT has in place Service Level Agreements with all of our Managed Service clients, this ensures that we are providing you with the best possible solution. We pride ourselves on the level of support a commitment we give to each and every client, and this is backed up by our SLA’s.

Additional Team

Our team is your team. We work closely with all of our clients to ensure that everything runs smoothly, positive outcomes are achieved and projects are achieved on time and within budget every time.

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Looking for IT companies In Canberra? 

If so, then we have good news for you – you’ve just found one of the best. In order to stay competitive in the technological age, it has become absolutely vital for businesses to keep their systems up to date and their critical information secure. A dedicated IT department is the best way to ensure your business doesn’t lag behind the rest or get lost in the noise. At AU IT, we specialise in bespoke IT solutions for small to medium-sized companies that help them to punch above their weight and vie for the sort of business that larger enterprises normally attract. We have helped hundreds of organisations to upgrade their standards through first-rate hardware and software updates and dedicated support services.

IT support is necessary for any business 

When it comes to information security, it can be a tough job to ensure that your sensitive data, like client portfolios or financial records, is sufficiently protected from intruders. Hacks, scams, viruses and worms are constant threats to contemporary organisations of all sizes. As information technology continues to advance at a rapid rate, there are increasingly more gaps through which nefarious actors can try to access your systems and steal what they can. Without the proper safeguards in place, any network could quickly fall to even a single intruder with the right approach. Most successful businesses employ a dedicated support team to maintain and manage their entire IT and ensure that it is running efficiently and securely. Many smaller sized companies believe this to be too great an expense; however, they never consider the potential loss that a data breach could cost their business in the long run. This leaves many small businesses wishing they had searched for IT companies in Canberra when it is too late.

We offer high quality IT services that do not hurt your company’s finances. All of our services are offered at fixed rates that do not increase depending on the amount of work, the number of site visits or the level of upgrades required. Once we have taken a look at what sort of support you need, we can give you a detailed quote for everything you are looking for. It’s that simple. We can monitor your entire system remotely and keep track of its performance. We produce regular service reports that give you a detailed view of how your devices and their software are performing and even recommend specific upgrades to improve your overall productivity by maximising efficiency. We can provide all the technical support that your company needs to not only stay secure but to reach its full potential.

You won’t need other Canberra IT companies with us

If you are thinking of investing in your business’ future, then dedicated technical support services are just what you need to stay ahead of the game. There’s no need to waste precious time searching for Canberra IT companies online. Simply give AU IT a call, or contact us through our website, to get the very best service available for prices that will not increase over time. Get in touch with us today.

AU IT provides IT support services for businesses in Canberra. We provide remote IT support as well as data recovery services so that you can focus on your business with peace of mind. Browse our website further or contact us for more details.

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