Managed Services                                

AU•IT offers a total capped-price IT managed solution. This is where we take over the entire management of your IT Infrastructure including all Hardware, Servers, Workstations, Firewalls, Switches or any other device that contributes to the IT requirements of your organisation.

The Key foundations of our IT Managed Services Solution include;

The AU•IT Service Desk

AU•IT’ Service desk is made available between 8am and 5:30pm Monday to Friday and is a core part of the managed service solution provided. With the ability provided by our Remote Monitoring Toolset we are able to provide prompt remote support and high levels of first call resolution, with minimal disruption to the user.

Daily backup monitoring and frequent backup testing

Our technicians check your backups daily to ensure they are happening when they are supposed to. Our backup specialists will also take any required remedial action to ensure smooth continual operation of your backup processes. Regular testing on backup restoration is also conducted and recorded.

Deployment of AU•IT Remote Monitoring Management solution

AU•IT will deploy and configure our industry leading remote management toolset. The toolset will be installed on each Production Server and Workstation with the option to include core switches and firewalls. The core features are Asset Management, Predictive Break Fix, Anti-Virus, and Remote Access Capabilities for remote support via the service desk as well as patch management.

Weekly Visit

AU•IT likes to visit our full service clients at least on a weekly basis to ensure everything is running smoothly, build a relationship, and ensure that your needs as an organisation whole are being met by the AU•IT team.

Complimentary Offsite Backup Software

The beauty of having AU•IT provide your Managed IT Service is that we own and operate our own network based in Australia. Which means in addition to high quality IT support we provide you with FREE offsite backup software with 500Gb of storage. These backups are compressed and encrypted for your security, as well as being fully managed by AU•IT.

Unlimited Break Fix

Included in this Support Model is unlimited hours for break-fix. Your organisation will not be charged for any additional hours sometimes required by AU•IT to resolve issues within the environment. The responsibility for the smooth running and maximum uptime of the environment is firmly put on the AU•IT, which helps ensure the environment continually runs smoothly and without errors. This does not include hardware costs which may be required to resolve issues with failed hardware which may fall outside of warranty.

IT Strategic Consulting

AU•IT will provide IT Strategic Consultation to your organisation as our Managed Service Customer. This is aimed towards building an immediate, short and long-term road map of your IT requirements. With this information, you will have a clearer understanding of predicted budget and technology requirements.

Service Levels

AU•IT has in place Service Level Agreements with all of our Managed Service clients, this ensures that we are providing you with the best possible solution. We pride ourselves on the level of support a commitment we give to each and every client, and this is backed up by our SLA’s.

Additional Team

Our team is your team. We work closely with all of our clients to ensure that everything runs smoothly, positive outcomes are achieved and projects are achieved on time and within budget every time.

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The benefits of remote IT support for your business 

Regardless of the industry you work in or the size of your company, there is one thing we can say for sure about your work – you rely heavily on electronic systems to conduct your day to day business. Whether it be free-range farming, international retail, construction services or property management, if your company enjoys any degree of success, it is more than likely a result of your online presence and ability to communicate to a mass audience. This is the contemporary norm across the globe. The ability to trade with anyone online comes with its own drawbacks, however. The threat of sensitive information falling into the hands of those who intend to exploit it for their own gain is a constant source of stress for companies of all sizes as there is nothing worse than compromising your customers’ privacy and your own reputation through lax security protocols.

Your network will be taken care of without needing an inhouse IT team

Fortunately, there is a simple and effective way to ensure that your network is never accessible to anyone who does not have specific permission or authority. Remote IT support enables a dedicated team to manage and monitor all of your critical systems and perform necessary updates when necessary. At AU IT, we have been monitoring and maintaining secure networks for our clients for well over three decades and have come to be recognised as one of the most trustworthy Australian companies in information technology. We offer a complete suite of services such as asset management, system security, hardware and software upgrades, backup management and cloud services. Our clients enjoy unrivalled peace of mind, knowing that their business’s integrity is in good hands.

We have the technical expertise and the cutting edge technology to access your networked system and perform any maintenance or updates that are required without visiting your premises or interrupting your business. We actively monitor your normal system performance, can notify you of any suspicious activity and take the required action to mitigate against any security breach or data loss. As standard, we produce regular system reports to highlight how your system is performing and where it can be improved upon. We are committed to helping our clients to maximise their productivity by replacing substandard practices with up to date hardware and software that can better handle the demands of the modern working world.

Talk to us about remote IT support in Canberra

If you fear that your business isn’t performing at its best or you feel you could be getting more out of the technical assets at your disposal then give AU IT a call. We provide the very best remote IT support in Canberra and would be happy to take a look at your system. We are always happy to offer advice and give you the best steer possible in terms of computer systems. You can call us today or contact us through our website.

AU IT provides IT support services for businesses in Canberra. We provide remote IT support as well as data recovery services so that you can focus on your business with peace of mind. Browse our website further or contact us for more details.

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