Managed Services                                

AU•IT offers a total capped-price IT managed solution. This is where we take over the entire management of your IT Infrastructure including all Hardware, Servers, Workstations, Firewalls, Switches or any other device that contributes to the IT requirements of your organisation.

The Key foundations of our IT Managed Services Solution include;

The AU•IT Service Desk

AU•IT’ Service desk is made available between 8am and 5:30pm Monday to Friday and is a core part of the managed service solution provided. With the ability provided by our Remote Monitoring Toolset we are able to provide prompt remote support and high levels of first call resolution, with minimal disruption to the user.

Daily backup monitoring and frequent backup testing

Our technicians check your backups daily to ensure they are happening when they are supposed to. Our backup specialists will also take any required remedial action to ensure smooth continual operation of your backup processes. Regular testing on backup restoration is also conducted and recorded.

Deployment of AU•IT Remote Monitoring Management solution

AU•IT will deploy and configure our industry leading remote management toolset. The toolset will be installed on each Production Server and Workstation with the option to include core switches and firewalls. The core features are Asset Management, Predictive Break Fix, Anti-Virus, and Remote Access Capabilities for remote support via the service desk as well as patch management.

Weekly Visit

AU•IT likes to visit our full service clients at least on a weekly basis to ensure everything is running smoothly, build a relationship, and ensure that your needs as an organisation whole are being met by the AU•IT team.

Complimentary Offsite Backup Software

The beauty of having AU•IT provide your Managed IT Service is that we own and operate our own network based in Australia. Which means in addition to high quality IT support we provide you with FREE offsite backup software with 500Gb of storage. These backups are compressed and encrypted for your security, as well as being fully managed by AU•IT.

Unlimited Break Fix

Included in this Support Model is unlimited hours for break-fix. Your organisation will not be charged for any additional hours sometimes required by AU•IT to resolve issues within the environment. The responsibility for the smooth running and maximum uptime of the environment is firmly put on the AU•IT, which helps ensure the environment continually runs smoothly and without errors. This does not include hardware costs which may be required to resolve issues with failed hardware which may fall outside of warranty.

IT Strategic Consulting

AU•IT will provide IT Strategic Consultation to your organisation as our Managed Service Customer. This is aimed towards building an immediate, short and long-term road map of your IT requirements. With this information, you will have a clearer understanding of predicted budget and technology requirements.

Service Levels

AU•IT has in place Service Level Agreements with all of our Managed Service clients, this ensures that we are providing you with the best possible solution. We pride ourselves on the level of support a commitment we give to each and every client, and this is backed up by our SLA’s.

Additional Team

Our team is your team. We work closely with all of our clients to ensure that everything runs smoothly, positive outcomes are achieved and projects are achieved on time and within budget every time.

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What do you know about IT service providers in Canberra?

The company you choose to be your IT solutions partner is going to have a very big influence on the future direction of your own company. With so much at stake, it’s obviously important to put some thought into that decision.

Surprisingly, it’s not something many business managers consider until they already experience some kind of IT problem. Once a partner has been chosen, it can sometimes be difficult to leave, even if the relationship isn’t really working out. IT is just so complex in some ways, and there’s often a feeling of it being better to stick with the people you know than to seek better quality.

This is not always the best way, however, because if your IT service provider is not meeting your expectations for performance, service, quality and value, it means there’s something wrong.

Here’s why AU IT are the best IT service providers in Canberra

AU IT are experts in being IT service providers in Canberra. We can take care of your every need when it comes to technology. We have been in business for over 16 years, and our company directors each have more than 30 years of experience in the IT industry.

Our service approach is proactive and diligent. We believe that preparation is the best defence against any risk. We help our clients protect their IT assets and the information contained on them. You can expect the same high quality of service whether you’re running a simple office network or a multi-million dollar server cluster.

We make everything simple

A common problem you may encounter with typical IT services is that they’re caught up in an old fashioned concept that technology is supposed to be complicated, and that their job security depends on maintaining that complexity.

We don’t believe that’s a good attitude. Clients are always going to need our services no matter how well they understand their systems because there simply isn’t any reason to take on these tasks yourself.

You won’t save money that way in a business environment, because you’ll be taking somebody away from time that should be spent on a productive task to work on fixing the problem. Because that person won’t have the same depth of knowledge and experience as our expert technicians, it will take them longer to fix the problem, which will lead to even more lost productivity as the system resources remain inaccessible until fixed.

So you actually save money when you call in the experts to help. Everything gets up and running quickly and smoothly, and much less time is wasted. When you choose AU IT as your IT service providers in Canberra, you get explanations for every problem in plain English, so you can always understand what’s wrong and what needs to be done to fix it.

We will also always give you accurate advice that you can rely on. Our advice can save you money, and it will certainly save you from a lot of difficulties that you would otherwise have to face. We can help your business work better by improving communications and data access, tightening IT security, and helping you plan against the threats that could disrupt your operations.

If you want to find out more about the best IT service providers in Canberra, get in touch with AU IT. We will be pleased to answer any questions you may have about our services.

AU IT provides IT support services for businesses in Canberra. We provide remote IT support as well as data recovery services so that you can focus on your business with peace of mind. Browse our website further or contact us for more details.

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