Managed Services                                

AU•IT offers a total capped-price IT managed solution. This is where we take over the entire management of your IT Infrastructure including all Hardware, Servers, Workstations, Firewalls, Switches or any other device that contributes to the IT requirements of your organisation.

The Key foundations of our IT Managed Services Solution include;

The AU•IT Service Desk

AU•IT’ Service desk is made available between 8am and 5:30pm Monday to Friday and is a core part of the managed service solution provided. With the ability provided by our Remote Monitoring Toolset we are able to provide prompt remote support and high levels of first call resolution, with minimal disruption to the user.

Daily backup monitoring and frequent backup testing

Our technicians check your backups daily to ensure they are happening when they are supposed to. Our backup specialists will also take any required remedial action to ensure smooth continual operation of your backup processes. Regular testing on backup restoration is also conducted and recorded.

Deployment of AU•IT Remote Monitoring Management solution

AU•IT will deploy and configure our industry leading remote management toolset. The toolset will be installed on each Production Server and Workstation with the option to include core switches and firewalls. The core features are Asset Management, Predictive Break Fix, Anti-Virus, and Remote Access Capabilities for remote support via the service desk as well as patch management.

Weekly Visit

AU•IT likes to visit our full service clients at least on a weekly basis to ensure everything is running smoothly, build a relationship, and ensure that your needs as an organisation whole are being met by the AU•IT team.

Complimentary Offsite Backup Software

The beauty of having AU•IT provide your Managed IT Service is that we own and operate our own network based in Australia. Which means in addition to high quality IT support we provide you with FREE offsite backup software with 500Gb of storage. These backups are compressed and encrypted for your security, as well as being fully managed by AU•IT.

Unlimited Break Fix

Included in this Support Model is unlimited hours for break-fix. Your organisation will not be charged for any additional hours sometimes required by AU•IT to resolve issues within the environment. The responsibility for the smooth running and maximum uptime of the environment is firmly put on the AU•IT, which helps ensure the environment continually runs smoothly and without errors. This does not include hardware costs which may be required to resolve issues with failed hardware which may fall outside of warranty.

IT Strategic Consulting

AU•IT will provide IT Strategic Consultation to your organisation as our Managed Service Customer. This is aimed towards building an immediate, short and long-term road map of your IT requirements. With this information, you will have a clearer understanding of predicted budget and technology requirements.

Service Levels

AU•IT has in place Service Level Agreements with all of our Managed Service clients, this ensures that we are providing you with the best possible solution. We pride ourselves on the level of support a commitment we give to each and every client, and this is backed up by our SLA’s.

Additional Team

Our team is your team. We work closely with all of our clients to ensure that everything runs smoothly, positive outcomes are achieved and projects are achieved on time and within budget every time.

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IT service support management that you can trust 

Have you noticed a drop in your business’ performance over the past couple of years? Have customers become less reliant on your services and moved on without explanation? This can be a difficult challenge to overcome. Finding new business is more difficult than holding onto current customers so when regular custom goes elsewhere, it is easy to feel like there is little you can do to turn things around. At AU IT, we have been helping our clients to improve their computer systems and monitor their activity for decades. We have been able to help hundreds of companies to identify areas of their operation that were costing them heavily and to advise them on how best to remedy the situation. We have saved our clients’ countless dollars in efficiency costs and improved their IT security. 

Let experts take care of your IT systems

By choosing AU IT as your IT service support management, you will be allowing experts to dive into the nitty-gritty of your technical setup. We will be able to examine what works and what does not work for your company in relation to the contemporary technological landscape. IT can change at a rapid pace and equipment and software can become outdated very quickly, that is why it is important to have experienced hands working on your system to ensure that your business isn’t struggling to keep its head above water. Letting us handle your IT needs frees you up to focus on your business with confidence knowing that you are no longer at risk from any device failures or costly security breaches. 

There is no better time than now to take back control of your business and how it is perceived by your customers. You can enjoy the full benefits of a bespoke technical support service that caters to your company’s needs without the burden of a hefty bill. We can monitor your system activity either remotely or on-site, depending on your preference. Some find it more helpful to have our technicians visit them in person to give a detailed update on their network’s performance and talk them through how best to improve it. We will provide you with detailed reports that highlight where and how you can eliminate inefficiency and increase productivity, saving you money in the long run.

Talk to us for IT management in Canberra

If you are looking for the most cost-effective IT management available in Canberra, then look no further than AU IT. We have the experience and expertise to deliver just what you need. We demystify and simplify IT for our clients, ensure all software and devices are kept up to date and backed up so that they are never at risk of suffering a catastrophic failure. If you are not entirely sure about our work, then we encourage you to read through some of the satisfied client testimonials here on our website. You will get a strong sense of our professionalism and the high level of dedicated service you can expect. Call or get in touch with us today to discuss your company’s needs and we can arrange for a site visit.

AU IT provides IT support services for businesses in Canberra. We provide remote IT support as well as data recovery services so that you can focus on your business with peace of mind. Browse our website further or contact us for more details.

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