Managed Services                                

AU•IT offers a total capped-price IT managed solution. This is where we take over the entire management of your IT Infrastructure including all Hardware, Servers, Workstations, Firewalls, Switches or any other device that contributes to the IT requirements of your organisation.

The Key foundations of our IT Managed Services Solution include;

The AU•IT Service Desk

AU•IT’ Service desk is made available between 8am and 5:30pm Monday to Friday and is a core part of the managed service solution provided. With the ability provided by our Remote Monitoring Toolset we are able to provide prompt remote support and high levels of first call resolution, with minimal disruption to the user.

Daily backup monitoring and frequent backup testing

Our technicians check your backups daily to ensure they are happening when they are supposed to. Our backup specialists will also take any required remedial action to ensure smooth continual operation of your backup processes. Regular testing on backup restoration is also conducted and recorded.

Deployment of AU•IT Remote Monitoring Management solution

AU•IT will deploy and configure our industry leading remote management toolset. The toolset will be installed on each Production Server and Workstation with the option to include core switches and firewalls. The core features are Asset Management, Predictive Break Fix, Anti-Virus, and Remote Access Capabilities for remote support via the service desk as well as patch management.

Weekly Visit

AU•IT likes to visit our full service clients at least on a weekly basis to ensure everything is running smoothly, build a relationship, and ensure that your needs as an organisation whole are being met by the AU•IT team.

Complimentary Offsite Backup Software

The beauty of having AU•IT provide your Managed IT Service is that we own and operate our own network based in Australia. Which means in addition to high quality IT support we provide you with FREE offsite backup software with 500Gb of storage. These backups are compressed and encrypted for your security, as well as being fully managed by AU•IT.

Unlimited Break Fix

Included in this Support Model is unlimited hours for break-fix. Your organisation will not be charged for any additional hours sometimes required by AU•IT to resolve issues within the environment. The responsibility for the smooth running and maximum uptime of the environment is firmly put on the AU•IT, which helps ensure the environment continually runs smoothly and without errors. This does not include hardware costs which may be required to resolve issues with failed hardware which may fall outside of warranty.

IT Strategic Consulting

AU•IT will provide IT Strategic Consultation to your organisation as our Managed Service Customer. This is aimed towards building an immediate, short and long-term road map of your IT requirements. With this information, you will have a clearer understanding of predicted budget and technology requirements.

Service Levels

AU•IT has in place Service Level Agreements with all of our Managed Service clients, this ensures that we are providing you with the best possible solution. We pride ourselves on the level of support a commitment we give to each and every client, and this is backed up by our SLA’s.

Additional Team

Our team is your team. We work closely with all of our clients to ensure that everything runs smoothly, positive outcomes are achieved and projects are achieved on time and within budget every time.

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Meet your local experts for small business IT support in Canberra

Nobody can give you better IT advice than AU IT because we employ only the best and brightest technicians to work in our support centre. We are the place to turn to for all your IT support in Canberra.

We’ll help you keep your business safe from the many threats that every network connected business is at risk from. The basic security tools that come with your operating system are not enough to fully protect you from these dangers.

This is by no means an exaggeration. If you operate a small business in Australia, and any of your IT assets are Internet connected, you are at risk. It’s a serious and growing problem.

Failing to prepare in advance against the threat is like going home after work and leaving all the doors and windows of your building open. You wouldn’t do that, so you also should not leave your IT assets exposed to attack.

Why it is important to get IT support for your business

They can help you build a disaster recovery plan, which every business operator should have. AU IT can help you put such a plan together, and then you will be able to face any potential problem without major concern. You will know that even if the worst happens, you can quickly get things restored back to the way they were before the incident occurred.

Did you know your business could potentially benefit dramatically from simply upgrading your communications technology? You could save money and make communications much more efficient, leading to less wasted time and greater productivity. Talk to AU IT about the options available to you.

When you’re undertaking any major IT project, you can make sure things stay on track by involving AU IT to manage the project for you. We’ll put our best experts on the job.

IT assets are normally among the highest value items to be found in most businesses. It’s therefore surprising that few companies put sufficient effort into managing these assets. The importance of properly managing your assets is that it makes sure you’re never caught short on things like expired warranties, unlicensed software, obsolete hardware, and other things that can set you back and possibly leave you open to liabilities.

We do our best, through our efforts to help you get your system set up and managed efficiently from the outset, to reduce the chance that you’ll ever need to call us for help. Even so, unexpected things can happen sometimes, and it’s good to know you can always get the assistance you need via a simple phone call or email. We are here to support your business and help you find the answers you need in the shortest possible time.

We’re providing the best IT help for small business

For all the above reasons and many more, AU IT is leading the way in small business tech support in Canberra. We are dedicated to giving you our best, so you can be at your best. To learn more about IT help for small business, get in touch with AU IT today.

AU IT provides IT support services for businesses in Canberra. We provide remote IT support as well as data recovery services so that you can focus on your business with peace of mind. Browse our website further or contact us for more details.

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